Managed Service in Mining

Mining Case

TUTIS Managed service – delivering to site pre-qualified, ready-to-work new staff & contractors

In August 2017, Tutis Operations implemented a managed service for a mining customer their qualification review, on-boarding and induction process for contractors and site personnel.

This service enables contractors and staff to complete this process online PRIOR to reaching site, so once on site they are pre-qualified, ready to work after site familiarisation.

The following measurable benefits were achieved in the first 2 months:

  • 130% increase in on-boarding
  • 182 man hours saved in delivery of training
  • Reduced cost of on-boarding for contractor organisations

PLUS finally, and very importantly, a material (20+%) increase in production output!

The managed service has now been operating for 6 months and continues to deliver compelling benefits for this mining customer.

The customer’s Safety and Training Superintendent said:

“The Managed service is definitely delivering on contract expectations with upload of data and management of personnel occurring as required.

The establishment of the system and transition from site management to Tutis managed service was outstanding with a better than expected turnaround from concept to execution. Tutis has also managed the interface with our ERP well and this will improve with the proposed integrated of both systems service.

Business interaction between Tutis and site team is positive with any issues being sorted out rapidly with 100% close out.

In closing the performance of Tutis to manage the online induction has given site management group the confidence to recommenced Tutis for a whole of mine training service to include operator RII training and assessment criteria to be delivered to the business.”

Some feedback from the contractor organisations, about the benefits of this managed service to them include:

“Reduced cost of on-boarding as previously, when the induction was undertaken on site, contractors were paid for their time as this is onsite training. This is all covered now before they go to site so this has reduced costs for the contractor organisations. (For one contractor organisation alone, this equates to approximately $80,000 in savings to date).

Ability for Tutis to provide support and troubleshooting for the contractors when completing the online induction, frees up time for their office staff to focus on other areas of the business and their work duties.

Opportunity for new starters to learn more about the site they are going to, and allows them time to digest all the induction information prior to setting foot on site. Gets the workers to site quicker which has stopped the contractor companies losing the worker to other projects”.