Tutis provides comprehensive customer support services from customer account management through to help with course content through to expert TUTIS solution helpdesk support.
Phone and email helpdesk support is provided by experienced Tutis product support staff.
Delivering exceptional customer service and support is of paramount importance to Tutis. The key Tutis corporate ideal is to Deliver Value to our customers, we strive to:
- Deliver value in every customer engagement
- Be passionate about delivering value
- Contribute to the success of others.
To achieve this we provide:
- Customer Account Management service from industry experts
- Services across all aspects of our Compliance Solutions
- A sincere focus on customer service delivered by product-based experts.
Customer Support Portal
The customer support process is managed using a ticketing system which enables users to enter tickets directly or automatically via email. Tickets can be raised for system issues (bugs), tasks (information, data requests), or improvements (system enhancements). On-line ticket status reporting is available to users.
To open the portal please click on the support portal button to logon. This system is available to all licensed TUTIS solution users. If you are a new user, or need support to logon, please contact Tutis at firstname.lastname@example.org